In addition, with the full E3 license, the admin can try changing the the UPN and SMTP address from the custom domain to be the domain to see if it works. You can contact your admin for help if you are not the admin. The user's Office 365 account (domain) DNS records, especially, the 2 SRV records are correcct.įor the above mentioned information, it needs to be checked by an admin. The user has been assigned with the full E3 license (Exchange online Plan2 and Skype for Business online Plan 2).Ģ. So, for your situation, please re-confirm it firstly.ġ. Generally, if the Office 365 E3 user meets the following pre-requisites, he/she should be able to see the option of "Add Skype meeting" in Outlook Web App (OWA). Here I will try my best to help you for your case. This is Alan Wu from Office 365 forum support.
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